Frequently Asked Questions

Answers to common questions. For more assistance call toll free 1-866-300-9546.

About Four Hands Art Studio

Where is Four Hands Art Studio located?

Both our production facility and art gallery is located in Austin, TX. If you find yourself in the area, drop in for a tour!

How can I contact Four Hands Art Studio?

Call us toll free at 1-866-300-9546, or send us an email to artstudio@fourhands.com.

Our full mailing address is:

Four Hands Art Studio
4401 Freidrich Lane
Building 2, Suite 200
Austin, TX 78744

What time is the Four Hands Art Studio Gallery open?

The Gallery and Design Center is open Monday - Friday, 9:00 am – 5:00 pm

Orders & Pricing

Do you offer trade discounts?

Yes, we offer special pricing to trade professionals. Fill out the registration form to get started.

Do you offer volume discounts?

Yes, we offer volume discount on top of our trade pricing. Contact your account manager for bulk order pricing.

Can I order a free sample?

We do not offer free samples. You can order product samples at cost through your account manager. View our products here.

How quickly will I get my order?

All artwork is made to order by artisan framers and printmakers. Orders typically ship 15 days after the order is placed.

Can I customize my order?

Four Hands Art Studio provides customization for every order. Occasionally, this can increase production time. Talk to your account manager for a custom order quote.

Payments

What forms of payment do you accept?

We accept payment by credit card, including American Express, Visa, Discover, and Mastercard. If you wish, you may pay by wire transfer or check.

We do not set up Net-30 terms.

What do I need to set up payment?

Start by completing the registration process. An account manager will reach out to you to finalize your account setup. Next, Download and fill out the credit authorization form and email it back to your account manager.

Shipping

From where does my order ship?

Your order will ship directly from Austin, TX.

How is shipping handled?

All orders are shipped by FedEx Ground (arrives 3-4 business days) unless you indicate otherwise when you place your order.

We also offer Expedited (arrives in 1-2 business days) and Overnight (arrives next business day) delivery options.

How can I track my package?

Your account manager will email you tracking information as soon as the order goes through shipping. This typically takes 15 days after an order is placed.

Do you ship to international destinations?

Yes, contact your account manager for international orders.

My order arrived but it was damaged – How do I get it replaced?

We apologize that your order was damaged during transit. Please notify us for a replacement or contact your account manager. We’ll request photos of the damage to your artwork and the shipping box it arrived in as well as your shipping order number.

I am not happy with my artwork – How do I return it?

If you are not delighted with your artwork, please return it in its original packaging within 14 days and notify us that you are sending your artwork back. Once we receive it, we will email you with confirmation and details about your refund. Please allow up to 7-10 business days for processing.

Art Programs

I am an artist, what kind of artwork are you looking for?

We are always on the lookout for talented artists. We provide art for national retailers, like West Elm and One Kings Lane, and custom art solutions for interior design professionals.

I am an artist, how can I submit my work for consideration?

Please email our content manager with a link to your website and/or Instagram. If you do not have either please send 2-4 digital images (small .jpg file will work) of your work that best represents your style.

I need to send print ready files, what are your file requirements?

If you are sending artwork for printing we need a high resolution file. A .TIF file with 300–360 dpi at the actual print size is required. Please use Dropbox or another file sharing service to send the files.

Can I book the Four Hands Art Studio Gallery for an event?

The Four Hands Art Studio Gallery can be reserved for art openings and special events. Contact our event planner to inquire.